Refund & Training Policies

REFUND WINDOWS 14 days: An unused course (no lessons started) can be refunded if you request it within 14 days of purchase. 7 days: Courses designated non-refundable, including courses already started, can be refunded only if you request it within 7 days of purchase. After these windows, purchases are not refundable except where required by law or where Soleaux Exchange cancels a session or service. To request a refund, contact Support through the Support Center with your order details. Approved refunds are returned to the original payment method; processing time depends on your bank or card issuer. SUBSCRIPTIONS Subscriptions renew at the interval shown at checkout until cancelled. You can cancel from Subscription Management; cancellation stops future renewals and access continues through the paid period. TRAINING POLICIES Enrollment: Access begins after payment is confirmed. Certificates are issued only after all course requirements, including required quizzes and any practical evaluation, are completed. Attendance: For live classes, please cancel or reschedule as early as possible so your seat can be offered to others. Certification and credit: Course completion does not by itself guarantee acceptance by any licensing board, employer or regulator. Confirm that a course meets your requirement before enrolling. Questions: Contact Support through the Support Center.